Frequently Asked Questions

perawin7 requires identity verification (KYC) before processing your first withdrawal. Accepted Philippine government-issued IDs include: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, Voter's ID, or Postal ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24 hours on business days.

No. perawin7 strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've accidentally created a duplicate account, contact perawin7 support immediately to resolve the situation before it affects your standing.

On the perawin7 Login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Check your spam or junk folder if it doesn't arrive in your inbox. The reset link expires after 30 minutes for security reasons. If you no longer have access to your registered email, contact perawin7 support with your KYC documents to verify your identity and regain access.

Log in to your perawin7 account and go to Account Settings > Personal Details. Some fields — such as your full name and date of birth — are locked after KYC verification to prevent fraud. To update these, contact perawin7 support and provide supporting documentation. Your mobile number and email address can be updated through the settings page, but will require re-verification via OTP or email confirmation.

perawin7 supports the following payment methods for Filipino players: GCash, PayMaya / Maya, debit card, and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted, in line with current Philippine regulations. Cryptocurrency is also not supported.

The minimum deposit at perawin7 is ₱100 for GCash and PayMaya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits, but perawin7's minimum accepted bank deposit is ₱500. There is no maximum deposit limit set by perawin7, though your payment provider may impose their own limits. Deposits are credited to your perawin7 account instantly in most cases.

Withdrawal processing times at perawin7 depend on your chosen method: GCash and PayMaya withdrawals are typically processed within 1–3 hours after approval. Bank transfers (BPI, BDO, Metrobank, UnionBank, etc.) generally take 1–3 business days. All withdrawals require completed KYC verification. The minimum withdrawal amount is ₱200. Withdrawals requested on weekends or Philippine public holidays may experience slight delays.

Common reasons for withdrawal delays or rejections at perawin7 include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your registered name and your payment account name, or a pending security review. If your withdrawal has been pending for more than 24 hours, contact perawin7 support with your transaction reference number. Our team will investigate and resolve the issue as quickly as possible.

The perawin7 welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. No promo code is required. The bonus amount and any applicable wagering requirements will be displayed in your Promotions section before you deposit. Make sure to read the bonus terms carefully — wagering requirements must be met before bonus-derived winnings can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your perawin7 account for exact details.

First, check that your deposit met the minimum qualifying amount for the promotion. Also verify that you opted in to the bonus before depositing, if opt-in was required. If everything looks correct and the bonus still hasn't appeared after 30 minutes, contact perawin7 support via live chat with your deposit transaction reference. Our team can manually credit eligible bonuses after verifying your account activity.

perawin7 offers a wide variety of games for Filipino players, including online slots, live casino tables (baccarat, roulette, blackjack, poker), bingo, and exclusive titles like Dino Hunter and Fortune Snake. The full game library is accessible via browser on desktop and mobile — no app download is required. New games are added regularly, so check the perawin7 Casino page for the latest additions.

Yes. All perawin7 games use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories to verify fairness and compliance with PAGCOR standards. The Return to Player (RTP) percentage for each game is displayed in the game's information panel.

Absolutely. perawin7 is fully optimized for mobile play on both Android and iOS devices. Simply open your mobile browser, visit perawin7.one, and log in — the platform automatically adjusts to your screen size. All games, account features, deposits, and withdrawals are available on mobile. For the best experience, use a stable Wi-Fi or 4G/5G connection, especially for live dealer games.

Log in to your perawin7 account and go to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour cooling period to give you time to reconsider. These tools are free and available to all registered players. We strongly encourage every perawin7 player to set limits that reflect their personal budget. ⚠️ Gambling is addictive. Know when to stop.

If you feel that gambling is negatively affecting your life, you can request self-exclusion through Account Settings > Responsible Gaming > Self-Exclusion. You can choose a temporary exclusion (30, 60, or 90 days) or a permanent exclusion. Self-exclusion requests are processed within 72 hours. During the exclusion period, perawin7 will block your account and stop all promotional communications. For urgent requests, contact our support team directly via live chat. Visit our Responsible Gaming page for more information and support resources.

The minimum age to play at perawin7 is 21 years old 21+. This is required by Philippine law and PAGCOR regulations. perawin7 enforces this through age declaration at registration and mandatory KYC document verification. Any account found to belong to a player under 21 will be immediately closed and all funds returned. If you suspect a minor is using perawin7, please report it to our support team immediately.

Yes. perawin7 operates under PAGCOR regulatory oversight, making it a legal online casino platform for Filipino players aged 21 and above. The platform uses SSL encryption to protect all data transmissions, and player funds are held in segregated accounts separate from operational funds. perawin7 undergoes regular compliance audits to maintain its regulatory standing and ensure a safe, fair gaming environment for all Filipino players.

If you suspect unauthorized access to your perawin7 account, act immediately: 1) Change your password via the login page's "Forgot Password" option. 2) Contact perawin7 support via live chat to flag the account for a security review and temporary freeze. 3) Check your registered email for any suspicious activity notifications. 4) Review your recent transaction history for unauthorized deposits or withdrawals. perawin7's security team will investigate and take appropriate action to protect your account and funds.